WORKSHOPS

Designed to increase Lean knowledge and teach advanced Lean tools
Tuesday | November 10, 2015

Training with Industry:
(Group B)
Don Wiesenforth, Assistant Director for Innovation at Albany Medical Center

Does your agency talk about "standard work" but struggle to achieve it? Do you find after a few months, gains from kaizen events have slid backwards? Do training processes at your agency take months? If any of these questions reflect situations within your agency, come attend the Training with Industry (TWI) workshop. We will introduce you to TWI programs with a particular emphasis on job instruction - quickly training employees to correctly, safely, and conscientiously complete their work.

Change Management:
(Group B)
Deb Seeley, Governor's Office of Employee Relations


Effective change management can improve cost, quality, service delivery, and responsiveness to customer needs. This workshop will provide participants with tools and techniques on managing the "people side of change" as it relates to the Lean method of process improvement.

Problem Solving and Root Cause Analysis:
(Group B and C)
Tom Jones, Toyota


Without a strategy to effectively identify underlying causes for why a problem occurred, the same  issue(s) will continue. This workshop will introduce participants to root cause analysis and other problem solving techniques in order to determine why an event occurred and what steps can be taken to prevent it in the future.

                                                                                                                         

Utilizing Lean to Design New Processes:
(Group C)
Mike LaChapelle, Access GE Team Leader, GE Capital

Lean methodology is not only used for improving existing processes. Lean principles can also be applied to the design of new processes. This workshop will provide an overview of 3P's ("People, Process, Product")  and Lean Startup concepts as approaches for designing processes that are streamlined and effective.

Six Sigma and Statistical Tools:
(Group C)
Meg Mosher, Lean Office

Are you an experienced Empire Belt looking to expand your skillset? Join us for this workshop which will familiarize an intermediate to advanced Lean practitioner with commonly used Six Sigma concepts and statistical tools. These include "What is Six Sigma?", the "DMAIC" steps, Pareto charts, histograms, and others.

How to Manage a Lean Program:
(Group A)
Ashley Porubcan, New York State Energy Research and Development Authority

If you are already running a Lean program or thinking about starting one in your organization, this workshop will be loaded with best practices and tools to make your life easy. 
 

Signature Requirements:
(Group B)
Cheryl Glanton, New York State Energy Research and Development Authority

This workshop will provide participants with a framework for determining whether, where, and how to replace existing wet signatures with electronic signatures. Approaching this work in the proper sequence ensures that business operations, program objectives, and risk are all taken into account when moving from manual processes to automated workflows.

Performance Management and Lean Strategy Development:
(Group B)
Drew Hanchett, Lean Office

Are you being asked to do Performance Management and Lean? Wondering how they fit together? This workshop will explore how performance management can highlight strategic improvement opportunities in an agency and help to sustain Lean project results.

Mini Lean Project
Model:
(Group A)
Meg Mosher, Lean Office


This workshop will familiarize Lean Practitioners with an abbreviated Lean model to follow for small scale or narrowly scoped projects when the typical VSM, 3-day Kaizen approach is not necessary.

Lean Basics:
(Group A and C)
Ed Schwartz, Department of Tax and Finance

This workshop will familiarize a Lean beginner with an overview of basic concepts as well as other New York State Lean Methodology for running projects.

Project Presentations:
(Group B and C)

This workshop will provide a meet and greet opportunity from various agencies. Hear how Lean has enabled them to have a significant impact by redesigning and improving their own work process. Teams will discuss the preparation for a Lean project, including their experience during Kaizen and implementation of Lean project solutions.

**NEW** Making the Technology and Lean Connection
(Group B)
Gregory North, Xerox Chief Process Officer and Mahesh Nattanmai, Deputy Chief Information Officer, Information Technology Services

This session will feature a panel discussion covering a range of technology issues from simple (on-line application and payment processing) to large scale system integration projects as well as understanding customer needs and fixing a process as essential pre-requisites to new system design. 

**NEW** Journey Mapping:
(Group C)
Matthew Price, Oracle

The Customer Experience Journey Mapping breakout will help you take an outside-in approach to framing issues and designing better customer experiences.  You’ll learn how journey maps are built and how they can unite teams around solving problems with the customer in mind.   You’ll be introduced to the building blocks of journey mapping and will see how it helps create customer empathy, which is critical for the design of great customer experiences.